The HCAHPS system isn’t only designed to compare and inform about hospitals. The facts from the matter is medicare has incorporated the HCAHPS Scores inside their value based purchasing system, which directly links hospital’s reimbursement payments for their patient experience scores. For the majority of hospitals in america this represents between $300.000 and $2.000.000 a year in revenue received from medicare.
As we discussed, this is not a trivial matter for hospital management. The truth is that improving HCAHPS scores is really a major priority for healthcare organizations.
In case your objective is defined your organization as “Hospital of Choice” in your town, it is necessary that you launch a realtime patient satisfaction measurement program. This program will help you to incorporate patient satisfaction tracking into your daily interactions with patients. This way you will be able to detect problems and implement corrections before they can affect your official HCAHPS scores.
To explain why this constant measuring can be so important, you must learn the HCAHPS process. This government backed survey instrument is given with a small sample of discharged patients who satisfy the accepted HCAHPS criteria. The minimum acceptable sample sizing is only 300 patients a year.
Although most organizations may surpass this sample size, there’s no question how the quantity of patients surveyed is comparatively smaller compared to the whole population of discharges. Only a few discontented patients which eventually get into the sample can provoke a substantial fall in the overall HCAHPs scores.
Should you place your realtime satisfaction data in the hands of frontline managers, you might be creating an immensely powerful environment for constant improvement. Problems can be detected immediately and corrective measures can be opted in immediately. Several hours later, your team will probably be verifying when the measures have produced the required response.
The concept of truly realtime measurement of patient satisfaction wasn’t possible until very recently. Thanks to a cutting-edge new technology hospitals can track patient satisfaction easily and affordably as part of their daily in hospital routines. Patients answer quick surveys by touching the screen of the portable “gustometer” using their fingers correct in their rooms. Considering that the entire survey process often takes 60 seconds or so and a half, the application of the gustometer may be incorporated into the traditional daily interactions using your patients. Once completed the survey is automatically collected by the system’s servers, tabulated and prepared for analysis.
Most importantly the tool boasts a very sophisticated business intelligence system that may let you extract the utmost value from a survey data. You’ll be able to contrast your custom profile questions together with the outcomes of each valuation question. In addition, it permits you to adapt your surveys promptly an to structure your surveys in such a way which assures high participation rates.
The main advantages of the system are substantial and simple that will put into practice, and you will ready to go in less than a week.