The HCAHPS process is not just supposed to compare and inform about bicycles. The fact of the matter is that medicare has incorporated the HCAHPS Scores into their value based purchasing system, which directly links hospital’s compensation payments to their patient encounter scores. For many hospitals in the United States this represents between $300.000 and $2.000.000 a year in earnings received from medicare.
As you can see, this isn’t a trivial matter for hospital management. The fact remains that enhancing HCAHPS scores is a major priority for healthcare organizations.
If your objective is to establish your business as”Hospital of Choice” in your area, it is essential that you establish a realtime individual satisfaction measurement application. This plan will let you integrate patient satisfaction monitoring into your everyday interactions with patients. This way you will be able to find problems and implement corrections before they could change your official HCAHPS scores.
To describe why this continuous measuring is so important, you need to comprehend that the HCAHPS procedure. This government endorsed survey tool is administered to a small sample of discharged patients who fulfill the accepted HCAHPS criteria. The minimum acceptable sample size is just 300 patients per year.
Even though most organizations may transcend this sample size, it is obvious that the number of individuals surveyed is relatively small when compared with the entire population of discharges. Just a few discontented patients which happen to fall into the sample may provoke a substantial drop in the entire HCAHPs scores.
If you place your realtime satisfaction data in the hands of frontline managers, you’re creating an immensely strong environment for constant improvement. Issues can be detected quickly and corrective steps can be opted in on the fly. A few hours after, your team will be verifying whether the steps have generated the desired response.
The idea of truly realtime measurement of patient satisfaction wasn’t possible until very recently. Thanks to an innovative new technology hospitals can now monitor patient satisfaction readily and affordably as part of the everyday in hospital patterns. Patients respond quick polls by touching the display of the portable”gustometer” with their fingers right in their own rooms. Since the whole survey procedure usually takes approximately a minute and a half, the usage of the gustometer can be integrated into the standard day to day interactions with your patients. Once done the questionnaire is automatically collected by the system’s servers, both tabulated and prepared for analysis.
More importantly the instrument incorporates a very sophisticated business intelligence program that will allow you to extract the most value from the survey data. You will have the ability to contrast your customized profile questions with the outcomes of every valuation question. It also lets you adapt your surveys on the fly to structure your surveys in a way which assures high participation rates.